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Campus Store
Web Ordering Policies

  1. We will make every attempt to fill the order based on the book preference selected. If a text is not available in the preference selected, it will be filled based on what is in stock (Ex: Used vs. New).

  2. Some courses have texts/course materials that are available in various media types. You should select only one type: (i.e. print OR digital format). If multiple options are selected, we will do our best to remove to duplicate items but you may be charged for all the options you select. If we are able to remove duplicate items you will receive the item that most resembles the physical textbook.

  3. Textbook listings online are current, but they are subject to change without notice by either the professor or textbook publisher.

  4. Items ordered from outside sources based on information on are done at your own risk and are not the responsibility of the SUNY JCC FSA Campus Store.

  5. You will receive multiple emails from the SUNY JCC FSA Campus Store during the web ordering process and it is imperative that the email address you add to your account is in working order. This is also how we will contact you if we have any questions regarding your order.

  6. A valid photo ID is REQUIRED to pick up web orders in the Campus Store.

  7. Credit Cards or Financial Aid accounts will not be charged until order is packed. A hold will be placed on credit/debit card for the amount of order (which takes into account NEW textbook prices) until the order is packed.

  8. If a payment method is declined the following will happen: a) If the order has a payment method of financial aid or credit card and pick up in store is selected, the payment method will be changed to pay at store and sent to the selected store location. b)If the order has a payment method of financial aid or credit card and selected to be shipped, we will make three (3) attempts to charge the order amount to payment method. After three (3) unsuccessful attempts the order will be canceled.

  9. Web order items can be refunded within 7 days of order pickup. The original pack list is required and all other parts of the textbook refund policy apply. RedShelf digital books and Cengage All-Access codes are subject to different return policies. Please see store for details.

  10. Web order returns that are refunded to credit/debit cards could take 3-7 business days for the funds to appear. Type of card, bank, and amount of original charge may impact length of time for credit to show on statement. JCC Campus Store cannot expedite this process.

  11. All orders selected for delivery are shipped via UPS or USPS, depending on location and overall cost. Please note that complete addresses must be submitted (Apt #, Floor #) to ensure package arrives. We cannot ship to P.O. boxes.

  12. Shipping and handling charges are standard and non-refundable. The Spring semester shipping rates are as follows: $13.50 for the first item and $2 for each additional item.

  13. For in-store delivery option, purchaser must select which location: Jamestown, Cattaraugus or NCEC-Dunkirk. Please note that in the summer pickup locations may vary.

  14. Web orders will normally be processed within 24-48 hours of being submitted. Orders placed after 10:00 a.m. on Friday cannot be guaranteed to be processed until the following Monday. Orders placed on weekends or holidays will not be processed until the next business day the Campus Store is open and may be subject to a longer processing time based on amount of orders received. Orders received after 10:00 a.m. Monday-Thursday are not guaranteed to ship until the following business day.

  15. Web orders will ship within 1-3 business days and could take between 3-10 business days to arrive.

  16. In-store pick-up orders will be available within 2-3 business days or sooner, whenever possible, depending on item availability and processing backlog. Customer will be notified by e-mail when order is ready for pick-up. Text messaging alerts are also available but must be enabled within your customer account.

  17. Orders that have not been picked up 10 days after order pack date will be returned to stock and charges will be credited back to original payment source. A receipt will be sent to the email address on order. *Please note any Financial Aid orders that have not been picked up by the end of the Financial Aid period will be refunded that day regardless of whether it has been 10 days or not.

  18. If incorrect textbook is shipped or delivered due to error in packing process, customer must return book to nearest campus store location with original receipt and exchange will be made. If customer selects to ship back incorrect item, Campus Store will assume shipping cost for amount of UPS ground shipping only. Customer will not be charged for additional shipping costs only if error is found to be the fault of Campus Store.

  19. If the customer orders the wrong textbook or materials and wishes to return these items, the customer is responsible for shipping costs to send items back to the Campus Store. The customer will not receive credit towards the shipping costs associated with the correct items. Items can be returned at the nearest Campus Store location also.
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